1. Information We Collect

When you create an account, we collect your full name, email address, and an encrypted password. When you place an order, we collect details related to that order including the product purchased and the payment amount. We do not collect sensitive financial data such as full card numbers — wallet funding is handled through PayPoint virtual accounts and webhook confirmation.

2. Order Processing

Your order information is used solely to process and fulfil your purchase. This includes verifying your payment, confirming your order, and delivering your product details. We may retain order history for dispute resolution and customer support purposes. All order data is stored securely on our servers.

3. Customer Support

If you contact our support team, we may retain records of your communications in order to provide better assistance and to resolve any ongoing or future disputes. Your communications are kept strictly confidential and are never shared with third parties.

4. Security Protection

We take the security of your data very seriously. All data is transmitted over HTTPS (SSL encryption). Passwords are hashed using industry-standard algorithms and are never stored in plain text. We conduct regular security reviews to protect against unauthorised access, data breaches, and other threats. In the event of a security incident, we will notify affected users promptly.

5. Data Privacy

We do not sell, rent, or share your personal information with any third party for marketing purposes. We may share anonymised, non-identifiable data for analytics purposes. We may disclose your information only if required to do so by law or in response to a valid legal request. You have the right to request deletion of your account and associated data at any time by contacting our support team.

1. Website Usage Rules

By accessing or using Tee-socialstore, you agree to comply with all applicable laws and regulations. You must not use our platform for any unlawful, fraudulent, or malicious purpose. You must not attempt to gain unauthorised access to any part of the website, its servers, or any connected systems. Any attempt to disrupt, damage, or interfere with the platform will result in immediate account termination and may be reported to relevant authorities.

2. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You must not share your account with others or allow others to use your account to make purchases. You are responsible for all activity that occurs under your account. If you suspect unauthorised access to your account, you must notify us immediately. You must provide accurate and truthful information during registration and at all times while using our platform.

3. Product Delivery Terms

Digital products are delivered to your account dashboard after payment verification by our admin team. Delivery times vary but are typically within 5–60 minutes during business hours. Tee-socialstore is not responsible for delays caused by payment processing issues on the buyer's end. Once product details have been delivered to your dashboard, the order is considered fulfilled.

4. Account Requirements

You must be at least 18 years old to create an account and make purchases on Tee-socialstore. By registering, you confirm that you meet this age requirement. Accounts found to be associated with fraudulent activity, chargebacks, or abuse will be permanently suspended without notice. Tee-socialstore reserves the right to refuse service to any user at its sole discretion.

5. Service Limitations

Tee-socialstore provides a platform for the purchase of digital products and services. We do not guarantee the availability of any specific product at any given time, as stock levels may vary. We reserve the right to modify, suspend, or discontinue any service or product without prior notice. Tee-socialstore shall not be liable for any indirect, incidental, or consequential damages arising from the use of our platform or inability to access it.

1. Eligible Refund Situations

We offer refunds in the following circumstances: (a) You received a product that is completely non-functional or invalid (e.g., account credentials that do not work); (b) You were charged but your order was not fulfilled due to a stock error; (c) A duplicate payment was made due to a technical error on our platform. In all eligible cases, refunds will be processed within 3–7 business days.

2. Non-Refundable Situations

Refunds will not be issued in the following situations: (a) You changed your mind after a successful purchase; (b) You provided incorrect order information (such as an incorrect email or username); (c) The product functioned correctly at delivery but was later suspended due to misuse or violation of the original service's terms; (d) You purchased a product that was clearly described and you misunderstood its nature; (e) Fraudulent or suspicious refund requests.

3. Refund Review Process

To request a refund, contact our support team at support@Tee-socialstore.com.ng or via Telegram/WhatsApp with your order details and a clear description of the issue. Our team will review your request within 1–2 business days and communicate the outcome to you. If your refund is approved, we will process it to your original payment method or as store wallet credit, as agreed. All refund decisions made by Tee-socialstore are final.